PILLAR 1
DOMAIN · 3 DECISION AREAS
Evidence, ownership and timing controls that make sustainability claims and decisions defensible.
DECISION AREA
Sustainability Claims Defensibility
What evidence, ownership and operational reality are required before a sustainability claim can be made, maintained or withdrawn?
SOLUTION LANDSCAPE
Sustainability Claims Defensibility
369DI PLAYBOOK
Making Sustainability Claims Defensible
RETAIL SUMMIT
DECISION AREA
ESG Decision Ownership
Who owns ESG decisions, who supplies evidence, who may challenge or escalate and who remains accountable?
SOLUTION LANDSCAPE
369DI PLAYBOOK
Clarifying Who Owns ESG Decisions
RETAIL SUMMIT
DECISION AREA
ESG Decision Timing & Readiness
When is waiting justified, what must still be prepared and which signals show that delay has become dangerous?
SOLUTION LANDSCAPE
ESG Decision Timing & Readiness
369DI PLAYBOOK
Making ESG Decisions at the Right Time
RETAIL SUMMIT
DOMAIN · 6 DECISION AREAS
Workforce capacity, skills, frontline work, managers, roles and change adoption.
DECISION AREA
Workforce Planning, Availability & Flexibility
Which roles need stability, where can capacity flex and how should permanent, temporary, internal and external workforce models work together?
SOLUTION LANDSCAPE
Workforce Planning, Availability & Flexibility
369DI PLAYBOOK
Balancing Workforce Stability and Flexibility
PILLAR 2
DOMAIN · 6 DECISION AREAS
Profitability, cash, transformation, planning, risk and capital-allocation decisions.
DECISION AREA
Profitability, Costs & Business Performance
Where does the business genuinely create economic contribution once full costs, complexity and shared resources are included?
SOLUTION LANDSCAPE
Profitability, Costs & Business Performance
369DI PLAYBOOK
Finding Where the Business Really Makes Money
DECISION AREA
Cash Flow, Working Capital & Financial Resilience
Where is cash trapped, and how can it be released without weakening inventory, supplier relationships, service or future growth?
SOLUTION LANDSCAPE
Cash Flow, Working Capital & Financial Resilience
369DI PLAYBOOK
Freeing Cash Without Weakening the Business
DECISION AREA
Transformation Investment & Value Realisation
Which transformations are ready to fund and sequence, and which should be delayed, redesigned or stopped because the business cannot yet deliver them?
SOLUTION LANDSCAPE
Transformation Investment & Value Realisation
369DI PLAYBOOK
Investing in Transformations the Business Can Deliver
DECISION AREA
Capital Allocation: Where to Invest & What to Stop
How should competing investments be compared, and what should be funded, held, redesigned, released, exited or stopped?
SOLUTION LANDSCAPE
Capital Allocation: Where to Invest & What to Stop
369DI PLAYBOOK
Choosing Where to Invest and What to Stop
RETAIL SUMMIT
DOMAIN · 2 DECISION AREAS
Physical footprint commitments and investment decisions for existing assets.
PILLAR 3
DOMAIN · 7 DECISION AREAS
Planning, inventory, response, logistics operating models, capacity, service and warehouse automation.
DECISION AREA
Integrated Planning, S&OP/IBP & Decision Ownership
How can demand, supply, commercial and financial assumptions become one credible plan with clear ownership and decisions?
SOLUTION LANDSCAPE
Integrated Planning, S&OP/IBP & Decision Ownership
369DI PLAYBOOK
Turning S&OP and IBP into Decisions
RETAIL SUMMIT
DECISION AREA
Inventory, Working Capital & Service Level Trade-Offs
SOLUTION LANDSCAPE
Inventory, Working Capital & Service-Level Trade-Offs
369DI PLAYBOOK
Balancing Inventory, Working Capital and Service Levels
RETAIL SUMMIT
DECISION AREA
Scenario Planning, Early Signals & Response Readiness
Which early signals should trigger action, who should own the response and how can the business act before volatility becomes cost or service failure?
SOLUTION LANDSCAPE
Scenario Planning, Early Signals & Response Readiness
369DI PLAYBOOK
RETAIL SUMMIT
DECISION AREA
In-House, Partner or Hybrid Logistics
Which logistics capabilities should the business own, outsource or combine, and how can control, flexibility and service be protected?
SOLUTION LANDSCAPE
In-House, Partner or Hybrid Logistics
369DI PLAYBOOK
Choosing Between In-House, Outsourced and Hybrid Logistics
DECISION AREA
Warehouse, Transport & Labour Capacity
How can warehouse, transport and labour capacity be matched to changing demand without excess fixed cost or peak failure?
SOLUTION LANDSCAPE
Warehouse, Transport & Labour Capacity
369DI PLAYBOOK
Matching Warehouse, Transport and Labour Capacity to Demand
DECISION AREA
Warehouse & Intralogistics Automation
Where should warehouse automation be applied, and what must be ready in the process, data, facility and workforce before it can work reliably?
SOLUTION LANDSCAPE
Warehouse & Intralogistics Automation
369DI PLAYBOOK
Making Warehouse Automation Work
DOMAIN · 3 DECISION AREAS
Delivery promises, returns and fulfilment continuity across channels.
DECISION AREA
Omnichannel Fulfilment & Delivery Promise
What can be promised to customers across channels, and can stock, capacity, partners and cost-to-serve support it reliably?
SOLUTION LANDSCAPE
Omnichannel Fulfilment & Delivery Promise
369DI PLAYBOOK
Setting Omnichannel Delivery Promises You Can Keep
DECISION AREA
Omnichannel Resilience & Service Continuity
When stock, systems, sites or partners fail, how can omnichannel fulfilment keep running and protect the customer promise?
SOLUTION LANDSCAPE
Omnichannel Resilience & Service Continuity
369DI PLAYBOOK
Keeping Omnichannel Fulfilment Running
DOMAIN · 3 DECISION AREAS
Supplier proof, circular systems and low-emission logistics in practical operation.
DECISION AREA
Low-Emission Logistics, Energy & Infrastructure Feasibility
Which low-emission logistics routes are operationally feasible, and what do fleet, energy, infrastructure, cost and service conditions allow?
SOLUTION LANDSCAPE
Low-Emission Logistics, Energy & Infrastructure Feasibility
369DI PLAYBOOK
Making Low-Emission Logistics Work
PILLAR 4
DOMAIN · 12 DECISION AREAS
Digital growth, commerce intelligence, product discovery, systems, marketplaces and customer value.
DECISION AREA
Profitable Digital Growth & Channel Economics
Which digital growth routes create real contribution after channel costs and complexity, and where should the business scale, redesign or stop?
SOLUTION LANDSCAPE
Profitable Digital Growth & Channel Economics
369DI PLAYBOOK
Making eCommerce Growth Profitable
DECISION AREA
Checkout, Payments & Transaction Reliability
How can checkout and payment friction be removed while valid orders, revenue and transaction trust remain protected?
SOLUTION LANDSCAPE
Checkout, Payments & Transaction Reliability
369DI PLAYBOOK
Completing and Protecting Online Transactions
DECISION AREA
Marketplace Control & Reseller Strategy
How can marketplace growth be achieved while protecting pricing, margin, brand presentation, reseller control and customer ownership?
SOLUTION LANDSCAPE
Marketplace Control & Reseller Strategy
369DI PLAYBOOK
Growing Through Marketplaces Without Losing Control
DECISION AREA
Customer Retention & Investment Decisions
Which customers, behaviours and moments deserve retention investment, and where should over rewarding stop?
SOLUTION LANDSCAPE
Customer Retention & Investment Decisions
369DI PLAYBOOK
Making Customer Retention Profitable
RETAIL SUMMIT
DECISION AREA
Loyalty, Membership & Partner Ecosystems
How can loyalty and membership create lasting value beyond repeated discounts, with benefits, partners and funding that can endure?
SOLUTION LANDSCAPE
Loyalty, Membership & Partner Ecosystems
369DI PLAYBOOK
Building Loyalty Beyond Discounts
RETAIL SUMMIT
DECISION AREA
Customer Service, Automation & Recovery
How can self-service, automation and human support be combined to resolve problems without losing trust?
SOLUTION LANDSCAPE
Customer Service, Automation & Recovery
369DI PLAYBOOK
Resolving Customer Problems Without Losing Trust
RETAIL SUMMIT
DOMAIN · 7 DECISION AREAS
Shopper value, category, activation, store operations, experience, behaviour and store systems.
DECISION AREA
Retailer–Brand Activation & Store Execution
How can retailer-brand plans survive handover, local adaptation and store execution, with the readiness and evidence to prove they worked?
SOLUTION LANDSCAPE
Retailer–Brand Activation & Store Execution
369DI PLAYBOOK
Making Retailer–Brand Activation Work in Stores
DECISION AREA
Store Experience, Service & Assisted Selling
How should space, service, product interaction and assisted selling help shoppers understand, compare, decide and complete the journey?
SOLUTION LANDSCAPE
Store Experience, Service & Assisted Selling
369DI PLAYBOOK
Designing Store Experiences That Help Shoppers Decide
DECISION AREA
Shopper Missions, Habits & Buying Behaviour
Which shopper missions and habits can be influenced, what should change and how can incremental value be proven?
SOLUTION LANDSCAPE
Shopper Missions, Habits & Buying Behaviour
369DI PLAYBOOK
Creating Incremental Value from Shopper Missions
DECISION AREA
Store Systems Modernisation & Operational Continuity
How can store systems, payments and infrastructure be modernised without disrupting live operations?
SOLUTION LANDSCAPE
Store Systems Modernisation & Operational Continuity
369DI PLAYBOOK
Modernising Store Systems Without Disrupting Operations
DOMAIN · 6 DECISION AREAS
Shopper value, category, activation, store operations, experience, behaviour and store systems.
DECISION AREA
Retail Media Networks & Omnichannel Campaigns
How can a retail media network connect audiences, inventory, campaigns and credible proof of advertiser value?
SOLUTION LANDSCAPE
Retail Media Networks & Omnichannel Campaigns
369DI PLAYBOOK
Building Retail Media Networks That Prove Their Value
DECISION AREA
Customer Data, CRM & Activation
How can permissioned customer relationships be activated at the right moment, through the right channel and with the right level of relevance?
SOLUTION LANDSCAPE
Customer Data, CRM & Activation
369DI PLAYBOOK
Making Customer Activation Timely and Relevant
DECISION AREA
Marketing Effectiveness, Experimentation & Investment Decisions
How can media, CRM, personalisation and content be compared using credible evidence, then scaled, redesigned, reallocated or stopped?
SOLUTION LANDSCAPE
Marketing Effectiveness, Experimentation & Investment Decisions
369DI PLAYBOOK
Turning Marketing Evidence into Investment Decisions
DECISION AREA
AI, Automation & Marketing Operations
Which marketing workflows and decisions should be redesigned with AI and automation, under what human control and with what proof of performance?
SOLUTION LANDSCAPE
AI, Automation & Marketing Operations
369DI PLAYBOOK
Redesigning Marketing Operations with AI and Automation
DECISION AREA
MarTech Adoption, Utilisation & Value Realisation
How can MarTech implementation become adoption, utilisation, scale and measurable business value?
SOLUTION LANDSCAPE
MarTech Adoption, Utilisation & Value Realisation
369DI PLAYBOOK
Turning MarTech Implementation into Measurable Value
DECISION AREA
Store Systems Modernisation & Operational Continuity
How can store systems, payments and infrastructure be modernised without disrupting live operations?
SOLUTION LANDSCAPE
Store Systems Modernisation & Operational Continuity
369DI PLAYBOOK
Modernising Store Systems Without Disrupting Operations